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You are here » Home » Frequently asked questions

Frequently asked questions

La Pirogue FAQ

What is All-inclusive?

Three meals, a selection of drinks and entertainment are included in the All Inclusive package. It is not only a lot easier to budget before you go, but when you get there, you can relax and get on with the important bit – enjoying yourself.

What is Halfboard?

Halfboard appears to be two meals, Breakfast which is served in form of an American style buffet from 7.30am to 10.30 am and the evening meal which is also served of an international buffet (excluding drinks) in the Main Restaurant, Thatches from 7 pm to 10 pm(no reservation required first come first served).

What is Full Board?

Full-board means when you lodge in a hotel and you will be served breakfast, lunch and dinner during your stay (drinks at own cost).

What about Mosquito?

We are at the end Winter season and Summer is there together with Mosquitoes and many more unharmful insects, to prepare yourself from Mosquitoes you can use mosquito repellent cream or spray on your body, citronella” insense stick, devices (coils, citronella diffusers...) are normally provided by the hotel. On the hotel ground twice daily there are mosquito foggings.

Does the Hotel provides Towels in the room and by the pool?

Our towel cabana is located near the pool and is open daily from 08h00 to 19h00 
in summer and 08h00 to 18h00 in winter. You will be issued with a Towel Card upon arrival and a deposit will be held on your account. You are kindly requested to exchange the card at the Towel Cabana to obtain a beach towel. The deposit held will only be deducted from your account when you return the towel card back to the reception.

What is the weather like there, and what type of clothing should I bring?

The weather is tropical and usually moderate year-round, typically ranging from the low 16
to upper 38.Winter last only 3 months and starts around mid-May.
So I will suggest you start your holiday in April Summer and resort-type, lightweight clothing such as shorts, t-shirts, casual slacks, blouses, and dresses are appropriate almost everywhere in Mauritius. A cap or hat is useful to protect your face from the sun. The use of sunscreen is recommended for additional UV ray protection.

Mauritius has a micro-climate: it could rain cats and dogs where you are. Only a few kilometres away sun is shining and no cloud in sight. If you wake up in the morning with a grey sky, don’t worry. Go for your shower, have breakfast and after the sky will be blue.

Adaptors – Electricity/Power Supply

Our electricity supply is 110/220 volts and multi-plugs and adaptors are available from Housekeeping.

Is there parking available for hotel guests?

YES, parking is available in the hotel’s parking lot.

Does the Hotel caters for Special Dietary Requirements: Vegetarian, Allergies, Halal Food, Kosher Food, Gluten free meal !!!!!

Rest assured that we are familiar to treating with guest suffering from different allergies, Gluten Free products, meals, cake etc. are readily available.
Should you wish to have specific meals prepared under said guidelines, we will be most accommodating.
Our Chefs are ready to meet you personally when you will check-in to discuss same.

Is Wifi provided for free?

The Internet workstation is situated in the lobby.
A Wi-Fi service is also available in all rooms and most of the hotel premises. For further information and purchase of an Internet Access Card, please contact Reception.
Please note that at certain times of the day the service may become slower, due to peak demand.

What is the Dress Code at night?

Dress is casual throughout the day and shorts and T-shirts may be worn in the hotel restaurants. In the evening, gentlemen are requested to wear long trousers, in the restaurants.

Is there a Doctor or Nurse on property at hotel or on call?

The hotel clinic is located on the second floor. A qualified nurse is in attendance everyday from 08h00 to 23h00 including weekends and Public Holidays.
Outside these hours, please contact Reception for any medical assistance you may require (dial 4).
A doctor is on call at all times.

Is the hotel suitable for people with a disability?

The comfort of our guests is of primary importance to us. Specially adapted rooms are available on the ground floor of the hotel and accessible paths have been designed for persons with reduced mobility.

If you require special assistance, please contact the hotel. We are happy to make the necessary arrangements.

Are iron / iron board provided...?

None of our rooms comes with an Iron and its board, however, this is delivered to your room upon request with the Housekeeping team.